GENERAL FAQ

How do I enroll?

Do you share our account information with others?

How do I recover a forgotten password?

When do you charge my credit card?

What credit cards do you accept?

How secure is the credit card information?

What are your payment terms?

What is your session cancellation and refund policy?

How do I cancel a tutoring session?

How do reschedule a cancelled or no-show session?

What is your refund policy?

Do you warranty better grades?

Do you charge a credit card fee?

Do you inform in advance about payment deductions from my bank or credit card accounts?

When will my tuition and registration fee be debited from my bank or credit card account?

What happens if I discover that I won't be able to make a scheduled payment?

Do you offer payment plans?

Do you share our account information with others?

What are your payment terms?

What is your session cancelation policy?

What is your check acceptance and returned check policy?

Subject FAQ

What grades and subjects do you offer tutoring?

Tutoring FAQ

Do you offer group tutoring?

Do you offer online tutoring?

Is FPLA-online user friendly?

What are the technical requirements?

Can I enroll in more than one subject tutoring?

Where are the tutoring sessions held?

What are your geographical areas of operation?

Who are your tutors?

Price & billing FAQ

How much does a tutoring session cost?

Can I cancel my enrollment at any time?

Do I have to pay the tutor every session?

What are the payment options?

Tech support

How soon we can expect a call back or reply to contact us form, email, telephone call?