Do you share our account information with others?
No, we do not share or sell your information to other marketing companies. We are committed to your privacy. Only the top level administrators, who are sworn by their commitment to customer privacy have access to your account information.
How do I recover a forgotten password?
If you have forgotten or misplaced your password, we will be happy to email a new one. Click on Forgot Your Password, enter your email address in the box provided, then press “Continue”. Your password will be sent to the email address you provided upon registration. If our website cannot locate your email address, you will need to re-register
When do you charge my credit card?
We process the credit card at the beginning of the billing period at an agreed upon frequency.
What credit cards do you accept?
We accept American Express, Discover, VISA and MasterCard.
How secure is the credit card information?
All credit cards are processed through industry standard secure credit card processing system, which offers robust, PCI-compliant payment platform. Consequently, we do not have access to your credit card information. Therefore, we neither have access nor store any credit card information with us.
What are your payment terms?
We accept payment by check, credit card, or electronically through ACH. We also accept purchase orders from institutional subscriptions. Unless otherwise previously agreed upon in writing all invoices are due at presentation. All prices are subject to change without notice.
What is your session cancellation and refund policy?
We offer a variety of tutoring programs and continue to introduce new courses. Consequently, each program is governed by customized cancellation and refund policy. Below is the policy guidelines for our most common tutoring programs.Sessions that are regularly scheduled to start 2:00 PM and later can be cancelled or rescheduled penalty free by 12 noon on the day of service. All booked sessions that are not cancelled by 12 noon on the day of service will be noted as NO SHOW and will incur a cancellation fee of $20.00.Saturday classes start at 9:00 AM and should be cancelled by 6:00 PM the previous day.
All booked Saturday sessions that are not cancelled by 6:00 PM the previous day of service will be noted as NO SHOW and will incur a cancellation fee of $20.00.Though this policy is subject to change without notice, we will try disseminating the changes at least seven days in advance. Any verbally communicated variations to this policy will not be held valid.
You can cancel or reschedule a session by calling 305-826-1896. If the call is not attended, please leave a message. Unless otherwise specifically requested, cancellation messages may not be returned. Alternately, email your cancellation requests to our mail.
How do I cancel a tutoring session?
You can cancel or reschedule a session by calling 305-826-1896. Our administrative office opens at 2:00 PM consequently, calls made before 2:00 PM may not be attended. Therefore, please leave a message. When contacting us to cancel or reschedule a session, please provide the child’s name, the session time, and your contact information.
Unless otherwise specifically requested, cancellation messages may not be returned. Alternately, email the cancellation notification to our email. Where available, you can also cancel the sessions through online portal for which you need to obtain login privileges
How do reschedule a cancelled or no-show session?
Depending on the month, four to five weeks make a billing period. Maximum two sessions may be cancelled in a billing period. In case of excessive absenteeism, we will allot the scheduled time to other waitlisted students. Call us at 305-826-1896 between 2:00 and 8:00 PM to reschedule a cancelled or no-show session. Based on the availability we may offer up to two make up sessions in a billing period.
What is your refund policy?
At FPLA, we, the center director, administrators and the tutors are committed to your child’s academic success. Our tutors devote their full session time to tutoring your child. Historically a majority of FPLA alumni gained self-confidence, improved grades and test scores.The student and parents are equally responsible for success.
Therefore, we do not refund registration fee, testing fee or session fee for any reason. All services are provided without any guarantee. By enrolling your child at FPLA, you are confirming that you have read and understand our refund policy.
Do you warranty better grades?
“Each child is unique and so are their learning styles. At FPLA, we, the center director, administrators and the tutors are committed to your child’s academic success. Our tutors devote their full session time to tutoring your child. Historically a majority of FPLA alumni gained self-confidence, improved grades and test scores.
The student and parents are equally responsible for success. We have mechanisms in place to track the student’s progress, keep you updated and when needed suggest remedial measures. Because of the involvement of many factors that are beyond our control, unfortunately we cannot guarantee good grades.
Do you charge a credit card fee?
At present we do not collect a credit card processing fee. However, we reserve the right to implement a convenience fee for credit card payments.Credit card companies charge a fee for the service they provide. As such our fees are low. Given the low tuition fee, we are unable to cover the card fee. If we could cover the fee, then we need to raise tuition rates to compensate. This seems unfair to those families who choose other modes of payment such as checks, money order, or cash. We, therefore in the future may need to pass the credit card fee.
Do you inform in advance about payment deductions from my bank or credit card accounts?
At the time of enrollment we will notify you of the impending payment due dates. A few days prior to each scheduled payment date, you will receive a reminder notification from us.
When will my tuition and registration fee be debited from my bank or credit card account?
Your annual registration fee will be charged at the time of enrollment. We prefer bimonthly tuition payments. The tuition fee is due before the start of each two-week session. Payments are due before a service is rendered and non-refundable.
What happens if I discover that I won't be able to make a scheduled payment?
We understand that people experience many kinds of financial surprises. If you find that your account will not contain enough funds at the right time to cover a particular scheduled payment, please let us know at least three days prior to the date of a scheduled payment. We will work together to make a new plan and adjust your payment schedule accordingly. Your child’s success is our #1 priority; therefore, we will work with you so that the tutoring sessions are not interrupted.
Do you offer payment plans?
Educating a child is expensive. For a family with two or more school age children educational expenses add up. We understand and therefore offer a variety of programs and payment options to fit your budget.Helping your child achieve their full potential is our goal. In case of financial difficulty, we will work with you to develop a mutually acceptable customized payment plan.
To ensure your child gets the personal learning he or she needs, you can choose from the below list a variety of affordable programs and easy payment plans to fit your budget, including flexible monthly options.Sibling discount – A second and subsequent sibling enrolled for the same semester will earn 5% discount. Sibling discount applies only to brothers and sisters living in the same household.
Referral discount – If you bring in a student who signs up one full regular full-time tutoring program, your child gets one free tutoring session.Paired tutoring sessions: You can save 25% tuition fee by pairing with another student. We limit group classes to three students. This option is subject to availability of another agreeable student.
Do you share our account information with others?
What are your payment terms?
Payments are due before the start of any tutoring session. We accept payment by check, credit card, or electronically through ACH. We also accept purchase orders from institutions, schools, or government agencies. Unless otherwise previously agreed upon in writing, all charges are due before the start of any tutoring sessions. All prices are subject to change without notice.
What is your session cancelation policy?
All fees are due before the start of any services or tutoring sessions. Tuition fee is charged a month in advance. However, upon written agreement we accept bi-weekly payments.Our office is open Monday through Friday from 2:00 PM till 8:15 PM, Saturdays from 9:00 AM till 1:45 PM. If you need to cancel a pre-scheduled tutoring session for Monday through Friday, the center must be notified before 12 noon of the day of tutoring. All the Saturday sessions must be cancelled by 6:00 PM the previous Friday.
If you call our office at 305-826-1896 outside of regular work hours, please leave a detailed message that includes the child’s name, session times and days your child will be absent. Alternately you may email us.Tutoring sessions that are NOT cancelled within the specified time frame will be charged $20.00 no-show fee.The registration fee is non-refundable.
What is your check acceptance and returned check policy?
FPLA will accept checks from individuals under the following conditions:We will accept the check when presented with a valid driver’s license with a photo ID. We may retain a copy of the driver’s license number for our records. In the event of non-availability of a valid license, alternate forms of valid identification may be accepted. A valid passport, or any other state issued valid photo id are considered alternate forms of identification.
If a check is returned to the FPLA no matter the reason, $35.00 returned check fee will be charged per returned check. Effective immediately the person responsible for payment will be ineligible to avail FPLA services. Once all funds are repaid, eligibility for participation may be resumed.An account is considered delinquent when payment has not been received by the payment due date. All the balances must be settled with a money order, certified bank check or cash and must include a $35 returned check fee. Once a check is returned, we do not accept a check from the individuals again.
As a courtesy we will notify you of delinquency including the returned check through a phone call, email or a letter. All the returned checks must be settled within 10 calendar days of notification. Irrespective of you receiving any notification from us, it is the account holder’s (payer) responsibility to settle any outstanding balances. If the delinquent payment has not been settled within the stated time frame on the notification (i.e. ten days), we will levy 10% late fee of the past-due amount and FPLA will begin its collection proceedings.Bank card returns will be handled by the same policy/procedures.
What grades and subjects do you offer tutoring?
FPLA certified tutors offer tutoring assistance for all grades and subjects. Broadly, you can get help with:
Decoding and Comprehension : English language decoding, reading-comprehension, Language Programs for adults and corporate clients in English/Spanish.
Math : Elementary school math, middle school math, high school math such as Algebra 1, Algebra 2, Calculus 1, Calculus 2, AP Calculus A/B; AP Calculus B/C, Geometry, Pre-Algebra, Pre-Calculus, Statistics, Trigonometry, and more.
Science : Anatomy & Physiology, Biology, Chemistry, middle school science, Organic Chemistry, Physics, Earth Science, and more.
Social Science : Civics, Economics, US History, World History, World religion, and more.
Test prep programs : ACT, ASVAB, EOC, FTCE, HSPT, Iowa test, PERT, SAT,TerraNova Test, Wonderlic Test, and more (The ACT(R) is a registered trademark of ACT(R), Inc. SAT(R) or AP(R), is a trademark registered / owned by the College Board, HSPT® is a registered trademark of Scholastic Testing Service, Inc., which are not affiliated with, and do not endorse, these product/site.)
Do you offer group tutoring?
Upon parental request we may offer group sessions in test prep programs such as ACT, HSPT, SAT and for certain subjects. We need a minimum of six students and a maximum of 12 students. Call 305-826-1896 to discuss available options. Group sessions offer a deep discount.
Do you offer online tutoring?
Yes, we offer LIVE one-on-one tutoring via FPLA-Online, our own state of the art distance learning platform. Housed in a single window an easy to use interface combines audio, chat, document upload, textbook, whiteboard, and video. The LIVE sessions are recorded so the students can review at their leisure. If you can move a mouse, you can learn via FPLA-Online
Is FPLA-online user friendly?
“If you can move a mouse, you can navigate the FPLA-online” is our tagline.
True to the tagline, FPLA-Online is built with the end users in mind and therefore, simple, intuitive to use and user friendly.
What are the technical requirements?
FPLA-Online works the best on Google Chrome, Firefox or Safari browser on a desktop or laptop computer equipped with audio and video (optional) features. While a regular mouse meets the need, a touch screen will enhance the user experience of the whiteboard. You do not need any fancy equipment or accessories.
Can I enroll in more than one subject tutoring?
Yes. We have a team of FPLA certified tutors, who are experts in different subjects. You can benefit from the team of best privatetutors to excel in your studies.
Where are the tutoring sessions held?
While in-person sessions are on hold, we offer online sessions at FPLA-Online sessions so you can receive tutoring from home or any place at a mutually convenient time.
What are your geographical areas of operation?
We are located in Miami Lakes. However, thanks to our state-of-the-art online platform (https://www.fullpotentialtutor.com/fpla-online-class/), you can learn from FPLA-certified tutors one-on-one from the comfort of your home or any convenient location.
Who are your tutors?
FPLA-Certified tutors ensure the success of our tutoring programs.
At FPLA, we believe that quality tutors are key to provide quality education. Therefore, we only hire candidates with high academic credentials and have prior tutoring experience. All the FPLA certified tutors are experts in their subject areas and have prior teaching/tutoring experience. On our roster, we have a healthy mix of educators with a doctoral, masters, bachelor, associate, and HS diploma. Most of the FPLA tutors are recent local college graduates entering the workforce. Several of them are taking a gap year to prepare for medical, dental, law, or postgraduate courses. Our tutors are young, energetic, and driven by the passion to teach. Besides being excellent tutors, they serve as a role model for the tutees. We believe that a good tutor makes a good student and vice versa.
Price & billing FAQ
How much does a tutoring session cost?
Private in person one-on-one tutoring sessions start at $36 and the LIVE FPLA-online sessions at $50 per one-hour session. We have attractive packages with an hourly rate starting at $45 for LIVE FPLA-online live sessions. The group session rates start at $29. Call (305) 826-1896 now to find the tutoring program that suits you.
Can I cancel my enrollment at any time?
We do not have any contract for one-on-one tutoring sessions. You can withdraw with two weeks’ notice. Cancel a scheduled tutoring session before 12 noon the same day. Unused tutoring fees will not be refunded but can be used for sessions. Annual registration and the group sessions fees are non-refundable.
Do I have to pay the tutor every session?
No. You do not have to pay the tutors directly. FPLA-Office staff manage the scheduling and payment processing. A member of our staff will contact you for any paperwork.
What are the payment options?
We bill monthly. You may choose to pay all at once or biweekly. All fees are due before attending a tutoring session. Fees are non-refundable and can be adjusted to attend a session.
We accept cash, check, and credit card.
By check : Make check payable to FULL POTENTIAL LEARNING ACADEMY. You can drop it at our office or mail it to Full Potential Learning Academy, 7950 NW 155th Street, Suite 103, Miami Lakes, FL 33016.
By credit card : We accept American Express, Discover, Master card and VISA and require a credit card Authorization Form to be on file.
Electronic Transfer: Information available upon request.
How soon can we expect a response from you?
You can call, text, email, or contact us over Calendly during regular business hours, and will receive an immediate response. If you do not get an immediate response, we will reply to your message in 24 hours or less.